Sun Pure Botanicals Policies Page

Terms and Conditions: Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials (information or software) on Sun Pure Botanical's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

        A. modify or copy the materials;

        B. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

        C. attempt to decompile or reverse engineer any software contained on Sun Pure Botanical's web site;

        D. remove any copyright or other proprietary notations from the materials; or

        E. transfer the materials to another person or "mirror" the materials on any other server

2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Sun Pure Botanical at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

1. The materials on Sun Pure Botanical's web site are provided "as is". Sun Pure Botanicals makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Sun Pure Botanicals does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Sun Pure Botanicals or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Sun Pure Botanical's Internet site, even if Sun Pure Botanicals or a Sun Pure Botanicals authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Sun Pure Botanical's web site could include technical, typographical, or photographic errors. Sun Pure Botanicals does not warrant that any of the materials on its web site are accurate, complete, or current. Sun Pure Botanicals may make changes to the materials contained on its web site at any time without notice. Sun Pure Botanicals does not, however, make any commitment to update the materials.

6. Links

Sun Pure Botanicals has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Sun Pure Botanicals of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

Sun Pure Botanicals may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Sun Pure Botanical's web site shall be governed by the laws of the State of New Mexico without regard to its conflict of law provisions.

General Terms and Conditions are applicable to Use of a Web Site.

For Questions About Our Terms Of Service Use Our Contact Page

Sun Pure Botanicals Privacy Policy 

Revised: June 15, 2019

Our Privacy Commitment

At Sun Pure Botanicals we know how important it is to protect your personal information. Whether you are shopping with us online or in person we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.

This Policy applies to our Web Site.

  • What Information is Collected?

  • At Sun Pure Botanicals, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.

  • Personal information

  • Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

  • Your contact information - e.g., name, postal address, telephone number, and email address;

  • Your transaction information - e.g., products purchased, method of payment, amount paid, and credit or debit card number.

Non-personal information

Non-personal information does not identify you as an individual. For example:

  • We may collect certain non-personal data when you visit our Web Sites, such as the type of browser you are using or the referring URL; or

  • We may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes.

All references to "Web Sites" in this Privacy Policy refer to www.spbotanicals.com.

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only make a sales transaction under the customer account for which your name and address are needed at the least.

How is Your Personal Information Used?

Sun Pure Botanicals may use your personal information for a number of different business purposes, for example to:

  • fulfill your specific requests for products, services or information;

  • provide customer support to assist you with your questions or complaints;

  • conduct surveys in order to improve our services;

  • measure and improve the effectiveness of our Web Site or our marketing endeavors;

  • detect and protect against fraud and error;

  • track and analyze your purchases and preferences to better understand your product and service needs and eligibility;

  • tailor our online content or in-store offerings based on your preferences;

  • if you ask us, to offer and promote additional products and services we offer; and

  • for other purposes as described in this Privacy Policy.

Your Consent

Sun Pure Botanicals will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.

Express Consent

  • Sometimes you will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.

Implied Consent

  • Other times, we may obtain your consent implicitly when we can reasonably conclude that you've given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.

Withdrawing Your Consent

  • You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.

  • If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt-out" or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters. 

Information Sun Pure Botanicals Collects Directly From You

Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.

Online

Our Web Site can be browsed anonymously. However, to engage in certain special features or functions of our Web Site, or to order products and services from our Web Site, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Site that you choose to use, such as online forums.

Call Center

Sun Pure Botanicals operates a customer support call center to accept and address your questions, concerns, or complaints. When you contact our call center, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example, if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder. We may also monitor or record your telephone discussions with our customer support representatives for training purposes and to ensure service quality.

In-House Purchases

When you purchase a Sun Pure Botanicals product, you may need to provide us with contact and payment information (such as credit card information) so that we can process your request or complete your transaction. If we also wish to use this information to send you promotional information we will ask for your express consent.

Returns and Exchanges

Our goal is to ensure that you are completely satisfied with your purchase and to this end, Sun Pure Botanicals offers a Return Policy. For Sun Pure Botanicals to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud. You may also be asked to produce a photo ID, business identification number, or tax identification number for verification purposes only.

Purchase Follow-Up and Surveys

Following a purchase from some of our departments, we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery and use of your new product.

Sign-Up for Newsletters or Updates

Sun Pure Botanicals also offers a variety of newsletters and promotional communications. Should you choose to enroll we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested.

You may stop receiving newsletters and other forms of electronic marketing communication from our company at any time by following any of the following procedures:

  • You may send any one of our representatives an e-mail stating you wish to opt-out of receiving any of our electronic marketing communications.

  • You may also do this by clicking the 'Unsubscribe' link within any of the electronic newsletters that are sent out to you.

Our subscriber list is never sold or rented to other parties.

Participate in a Contest or Promotion

From time to time, we may run contests or promotions. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Personal information from contest entries will be used only to administer the contest and contact you if you win. For research and analysis purposes, we may also summarize contest survey information in a manner that no longer identifies individual participants. All contests and promotions are subject to this Privacy Policy and the rules that will be available with each particular campaign. Some contests are conducted by third parties and will be subject to the third party's policies.

Information Sun Pure Botanicals Collects Automatically

In some cases, we automatically collect certain information:

Our Web Site

When using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Sites.

Cookies

The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site, to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so will affect your use of the Web Site and prevent you from making purchases on our Web Site.

Web Site Tracking Information

We may use scripts from third parties which compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. None of the tracking information in these reports can be connected to the identities or other personal information of individual users.

Links to Other Web Sites

Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. NDA has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use, and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.

Does Sun Pure Botanicals Share Your Information?

Sun Pure Botanicals does not sell or rent our customers' personal information to any other party. 

Service Providers

Sun Pure Botanicals may use third parties to manage one or more aspects of our business operations, including the processing or handling of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.

Sun Pure Botanicals has taken precautions to prevent the fraudulent use of your information on our Web Site. Sun Pure Botanicals has adopted industry-standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.

Sale or Transfer of All or Part of Sun Pure Botanicals

Any information we have about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy.

Legal Disclosure

Sun Pure Botanicals may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel the production of such information. If we have reasonable grounds to believe the information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

How Does Sun Pure Botanicals Protect Your Information?

The security of your personal information is a high priority for Sun Pure Botanicals. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords, and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

PCI Compliance

Sun Pure Botanicals is PCI (Payments Card Industry) compliant meaning that all your credit card information is handled, stored and processed within strict protocols and guidelines that have been established by the PCI Security Standards Council.

SSL Technology

Our Web Site uses encryption technology, such as Secure Sockets Layer (SSL) from GoDaddy, to protect your personal information during data transport. SSL encrypts your personal information such as your name, address, and credit card number.

Choosing a Password

When you create an online account on our Web Site, you need to select a personal password. To maximize your level of protection, you should choose at least 5 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. Sun Pure Botanicals will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.

How Can You Verify Your Information?

You may check your information to verify, update, or correct it, and to have any obsolete information removed. If you created an account on our Web Site, you can access and change your online account profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information or let us know that you do not wish to receive any further communication from us.

When is Your Information Removed?

We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.

Contacting Sun Pure Botanicals

If you have any questions, concerns, or complaints about the privacy practices of our organization please contact us at info@spbotanicals.com

We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date of receipt of your query.

Important Reminder About E-mail Communications

Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Sun Pure Botanicals is not responsible for any transmission by you of any personal information over the public Internet.

Will this Privacy Policy Change?

Last Update: June 15, 2019

To accommodate changes in our services, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services you agree to be bound by the then-current terms of the Privacy Policy. Whenever we update the Privacy Policy we will change the date to indicate when the changes were made.

Shipping and Returns

U.S. Shipping

To view shipping options, go to any item and click "Estimate Shipping" or add your items to your shopping cart. As you proceed through checkout, it will give you a shipping quote. If you don't like the shipping quote, you can cancel your order before your payment is processed.

  • Free Shipping (Free to all U.S. retail customers. Estimated delivery 2-5 business days.)

  • USPS Priority Mail (Upgrade for only $3.99. Estimated delivery 2 - 3 business days.)

Return Policy

Our goal is to help you and your family live happier, healthier lives – and that includes ensuring you’re completely satisfied with your purchase. If for any reason, you are unhappy with your Sun Pure Botanicals product, we offer a 100% money-back guarantee within 90 days of purchase. Has it been more than 90 days? Please Contact Us and we’ll do everything we can to make it right.